Frequently Asked Questions

🛍️ How do I make a purchase?

You can place your order directly through our website.

• Within Pakistan: Payments are made in PKR
• International Orders: We accept USD, AED, and GBP

🌍 Which countries do you ship to?

We ship worldwide.

⏳ How long does delivery take?

• Ready-to-Wear:
  Pakistan – 3 to 5 working days
  International – 7 to 10 working days
• Made-to-Order: Up to 7 to 8 weeks

🚚 Do you offer same-day delivery?

Currently, we do not offer same-day delivery.

🛒 Why did the product in my cart disappear?

Placing a product in your cart does not reserve it. It may go out of stock if someone else checks out first.

📦 Is my package insured? Do I need to sign for it?

Yes. All orders are insured during transit. A signature is required upon delivery.

🏠 Can I ship to multiple addresses?

We only deliver to one address per order. Please place separate orders for multiple addresses.

✏️ Can I change or cancel my order?

Changes or cancellations can be made before the order is dispatched.
For online payments, cancellations are allowed within one week.

🔍 How can I track my order?

You'll receive an Order ID and Confirmation Email after placing your order.
You can also contact us via WhatsApp or email for updates.

🔄 How do I return or exchange an item?

We don’t offer returns/exchanges unless the product is faulty or incomplete. In such cases, you may exchange or get store credit (shipping costs not included).

💸 Will I be refunded?

We do not offer refunds. However, we provide Online Store Credit (minus shipping) if the item is returned within 7 days.

⚠️ What if the item is faulty or damaged?

Please contact us. You may exchange it or get Online Store Credit.

🧵 Do you offer repairs?

Yes, we offer a complimentary repairs service for up to 1 year from the purchase date.

🎁 Do you sell gift cards?

We currently do not offer gift cards.